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    Terms and Conditions

    TFG Rewards Programme

    General terms
    The TFG Rewards programme is being run and managed by Foschini Retail Group (Pty) Ltd ("TFG").
    TFG, its affiliates, organisers, promoters, partners and agencies are not responsible for any loss, damage, injury, accident, or death that may arise from inclusion or participation in the TFG Rewards programme.
    TFG reserves the right to make changes to the TFG Rewards programme in their sole discretion.
    These terms and conditions may be updated from time to time. Please for the latest terms and conditions. You will be bound by any updated terms and conditions.
    TFG reserves the right to terminate the TFG Rewards programme at any time. In such event, we will provide notice to you.
    TFG Rewards may only be used in accordance with these terms and conditions.
    To participate in the TFG Rewards programme and become a member, register at the till point of any TFG store. You will be required to provide us with certain personal information at the time of your application.
    Joining is free, and no annual membership fee is required to be paid.
    TFG account customers are automatically members of TFG Rewards.
    You must be 18years or older and permanently reside in South Africa.
    TFG employees are not eligible for TFG Rewards but will have access to certain staff benefits with selected TFG in-store offers, which will be communicated to employees from time to time.
    In the event that you wish to opt-out of marketing or cancel your membership to TFG Rewards, please contact TFG Customer Services on 0860 576 576 or
    TFG Rewards card
    The TFG Rewards card is issued by and remains the property of TFG. TFG reserves the right to issue, re-issue, decline and withdraw the TFG Rewards card at any time in their sole discretion.
    The TFG Rewards card is not transferrable.
    In the event that you are a TFG revolving account or Big Buy account holder, your revolving credit account card or Big Buy card will be used.
    In the event that your card has been lost or stolen, it is your responsibility to contact TFG Customer Services and request that your card be blocked. A replacement can be issued and any vouchers on the lost/stolen card will be transferred to the replacement card.
    Participating countries
    TFG Rewards is currently offered in selected TFG stores throughout Africa, and is managed by the following companies:
    • South Africa - Foschini Retail Group (Pty) Ltd, Registration No. 1988/007302/07
    • Namibia - Fashion Retailers (Pty) Ltd, Registration No. 821
    • Botswana - Foschini (Botswana) (Pty) Ltd, Registration No. BW00000469368
    • Lesotho - Foschini (Lesotho) (Pty) Ltd, Registration No.80/56
    • Eswatini - Foschini (Swaziland) (Pty) Ltd, Registration No. 117/1980
    • Zambia - Fashion Retailers (Zambia) Limited - Registration No. 84431
    • Ghana - The Foschini Group Ghana Limited - Registration No. CS323952013
    • Kenya - The Foschini Group Kenya Limited - Registration No. CPR/2015/189517
    Further territories may be added from time to time.
    Personal information
    "Personal information" means personal information as defined in the Protection of Personal Information Act 4 of 2013 ("POPI").
    You acknowledge and expressly consent that:
    We may process your personal information for purposes of maintaining your membership to TFG Rewards;
    You have the right to access your personal information held by us. We will grant you such access during office hours within a reasonable time after receiving such a written request for access;
    Your personal information will only be kept for as long as it's required to be retained by law;
    You have the right to request the correction, destruction or deletion of personal information held by TFG, or to object to the processing of personal information, in which event you will no longer be able to be a participant in the TFG Rewards programme;
    We will only do this in the event that you have consented to marketing when joining TFG Rewards;
    If you have given us permission to contact you for marketing purposes, you agree that we may send you relevant marketing information and promotional offers from TFG Rewards, TFG's brands, and our relevant business partners. You also agree that our business partners may market their services and products to you. This applies, but is not limited to, marketing goods and services to you across all marketing channels, including online /e-mail / mail / SMS / MMS / telephonic / social media. We will always give you an option to opt out of future marketing when we market to you.
    Please ensure that your personal and contact details are correct and up to date to enable us to offer you TFG Rewards offers and promotions. If your contact details change at any time, please update your details online or contact TFG Customer Services.
    We will not be held responsible if you do not receive your personalised offers in the event that your personal details have changed and you have not notified us.
    We may use your purchasing information in conjunction with information about you provided by third parties, for market and product analysis, for the purpose of generating statistical reports for internal and external use. These reports will not contain any personal information that identifies you.
    We may use your personal information to conduct a credit bureau check for the potential purpose of offering you a TFG Account Card, credit top up or Big Buy card if you do not already have one.
    TFG Rewards benefits
    TFG Rewards members receive the following benefits which are offered across all TFG brands when they swipe their TFG Rewards or TFG account card:
    Exclusive access to TFG Rewards offers providing instant savings on selected goods in-store and/or online when you swipe or link your TFG Rewards card to your online shopping profile;
    Personalised vouchers which will be issued to TFG Rewards members at TFG's sole discretion;
    Entry to exclusive competition offers.
    Vouchers will be issued to selected customers in our sole discretion.
    A voucher may only be used once.
    Only one voucher may be redeemed per purchase. You may not accumulate vouchers or use multiple vouchers for one purchase.
    Vouchers will either be:
    directly loaded on your Card; and/or
    sent to you by SMS or email; and/or
    printed on your till slip when you purchase in-store.
    You may not redeem a voucher when purchasing the below items (unless specifically indicated):
    Sale, marked down or discounted items;
    Airtime, cellular or navigational items;
    Gift cards or services.
    The expiry date on a voucher will not be extended under any circumstances.
    A voucher is not refundable if you return the product that was purchased with the voucher.
    Vouchers will be issued at our sole discretion. We do not under any circumstances guarantee what the reward will be and under no circumstances may you request a different reward or obtain a second reward at the same time.
    You will not be able to redeem a voucher in the unlikely event that a store is off-line, but will be able to redeem your Voucher the next time that you shop.
    Promotional Competition Rules for the TFG Rewards Cycle competitions
    This promotional competition is organised by Foschini Retail Group (Pty) Ltd (registration number 1988/007302/07) a subsidiary of The Foschini Group Limited ("TFG").
    In these rules, "Promoter" means a person who directly or indirectly promotes, sponsors, organises or conducts the promotional competition, or for whose benefit the promotional competition is promoted, sponsored, organised or conducted, which includes TFG. No director, member, partner, employee, agent of, or consultant to the Promoter or any other person who directly or indirectly controls or is controlled by the Promoter, their advertising agencies, or their spouses, life partners, parents, children, brothers, sisters, business partners or associates, may enter this promotional competition. This also applies to a person who is a supplier of goods or services in connection with this promotional competition.
    All participants must be TFG Rewards customers or TFG Account customers.
    Should the law or any authority terminate this promotional competition, no notice of termination shall be required. In such event, all participants waive any rights and acknowledge that they shall have no claim, of any nature whatsoever against TFG, its directors, agents or employees as a result of the termination. Further, TFG reserves the right to vary, postpone, suspend or cancel the competition and any prizes which have not yet been drawn, or any aspect thereof, without notice at any time and for any reason whatsoever that TFG deems is reasonable at the time.
    Entry into the competition is automatic for all Rewards customers that swipe their card in store, or who purchase online using their Rewards or TFG account card.
    By entering the competition you agree and understand that you may win a prize and that there is no guarantee that you will win a prize.
    There will be a total of 57 winners, each of whom will receive a prizebased on the competition they were automatically entered into. In the eventthat a prize cannot be supplied a gift card to the value of the prize willbe provided.
    Hi, Markham/ Relay, Sportscene,/ Archive A mobile phone valued at 10,000 3
    Hi, Markham/ Relay, Sportscene/ Archive,The FIX, Totalsports, Exact, Foschini 10 gift cards valued at 500 each. 10
    Markham/ Relay, Sportscene/ Archive, The FIX, Totalsports, Exact, Foschini 10 airtime vouchers 500 valued at each. 10
    The FIX, Exact A smart phone valued at up to 5000 2
    American Swiss, Sterns, Donna, Foschini 5 gift cards valued at 1,000 each 15
    Totalsports, Exact, Foschini 10 Shoprite Checkers vouchers valued at 500 each. 10
    @home A Nespresso Machine valued at 2500 1
    @home A homeware or kitchen appliances valued at 10,000 1
    @home A 3-seater Oxford couch valued at 9,499 1
    Fabiani / G-Star A personalised styling session worth 5,000 1
    Fabiani / G-Star A Fashion Wardrobe to the value of 10,000 1
    Donna One fashion makeover valued at 2500 1
    American Swiss, Sterns A His/Hers watch set valued at 5000 1
    Prizes are not transferable, may not be deferred, exchanged for cash, used towards the payment of TFG accounts or otherwise.
    If any taxes, levies, duties or any charges whatsoever are levied on a prize by any competent authority, the winner will be liable for these and the prize value will not be increased to compensate for such charges.
    This competition will commence on 17 May 2020 and end on 30 September 2020.
    Winner/s will be randomly drawn at TFG Head Office in Parow East, Cape Town, within two weeks after closing date from eligible entrants in the presence of an independent Auditor. Winners will be contacted telephonically. If we cannot contact a winner after 2 attempts have been made to reach him/her on their chosen contact number, and either the call is not answered or the call goes directly to voicemail, the prize will be forfeited and a new winner will be re-drawn.
    The winners names and/or photo will be published on Facebook.
    The decision of the competition conductor as to the winners is finaland there will be no correspondence.
    By accepting a prize or by entering this competition, you hereby indemnify TFG, its directors, agents, employees and the promoters / sponsors against any damages of any nature whatsoever that anyone may suffer as a result of the prize/s and/or this competition, including consequential damages and economic loss.
    Failure to comply with these rules or the terms of acceptance of a prize by a winner will be deemed to be a rejection of the prize and the winner will then be disqualified from receiving the prize.